Everyone creates waste and everyone is faced with the problem of making sure that this waste is removed and disposed of safely.  No one wants to see waste dumped on the roadside or in parks and other green areas, nor do people want to see litter in the streets or on the verges.

Did you know that it is ILLEGAL to dump waste?  Here are some questions and answers: 

Frequently asked questions

Who is responsible for collecting domestic / household and garden waste?

In the North and South Central Region of Durban, Durban Solid Waste (DSW) provide these servicces. DSW is a commercially orientated department of the Metropolitan Council. It is one of three of the water services within the Durban Metro Water services Unit - the others are Water, and Wastewater / Sewerage. The Service Unit's Head Office is in Prior Road - near Kingsmead - while DSW is managed from a Service Unit complex in Springfield, close to Durban's main landfill site at Bisasar Road.

Who pays for the refuse service?

As at 1 July 1999, North and South Central residents have a domestic refuse collection service which is paid for from the property rates fund. The basic service described below is free of any additional charge, but those who generate excess amounts of waste will be charged a commercial service fee to remove the larger amunts of waste. Residents of other Metro areas may receive a different service package and may be charged more, or less, or seprately. In future, it is planned to make delivery arrangements the same througout the whole Metro Area.

Do all households receive black refuse bags each week?

Most households in the North and SOuth Central Council area are provided with up to 2 "DSW" branded black refuse bags each week. In some areas a 26 bag pack is delivered every three months.

Why not use the black plastic bags that are sold in shops and at the side of the road?

You can only get the DSW bags through the department or one of its authorised bag retailers. Bags sold by street vendors are generally substandard, so are not acceptable in areas served by DSW.

How often will my refuse be collected?

Once a week is standard for households and you can normally expect the collectors at the same time and day each week, including public holidays. If you need more bags, you may buy these from DSW. If you have any problems with your collection, contact the DSW Help-line or the responsible depot.

What can I put in the black refuse bags?

You should only put normal household waste in the black gags. They are not collected if they are filled with such things as building rubble or garden waste.

So what do I do with my grass cuttings and other garden refuse?

Garden refuse from private homes can only be delivered to a DSW free garden refuse disposal site. It must be delivered by the owner or user of the property by car or bakkie. Truckloads will not be permitted. Large loads of garden waste, and loads transported by contractors must be taken directly to a licensed landfill site where a small fee is chaged. Disposal sites are open from 07:00 to 17:00 every day.

What is the blue bag contract system?

DSW offers a monthly garden waste contract to householders, which is known as the "Blue Bag Service". Contracted households receive a pack of 12 blue DSW branded bags every month. These blue bags are for cuttings and put out for collection, usually with the black bags although in some areas they are collected on a different day of the week to the black bags. The cost of the contract is charged to the householders Metro Billing account. Because of the added fee, the contract holder is able to use the bags for any extra household refuse. This is a really useful addition to the standard removal service.

Where can extra blue bags be purchased?

These can be purchased from selected retail outlets: * Durban North Fairway Motors (Engen), Old Mill Way * Glen View Service Station (Caltex), Ashely Avenue * Northlands Service Station (Caltex), McKeurtan Avenue * Palm Service Station (Engen), Rinaldo Road * Berea/Central Musgrave Motors (Engen), Essenwood Road * Morningside Motors (Engen), Windemere Road * Mitchell Park Service Station (Engen), North Ridge Road * Fulham Bakery, Manning Orad, Glenwood * Glenwood Supply Sotre, John Geekie Road, Glenwood * Berea Spar, Berea Road

Why is it illegal to drop litter and dump waste?

Litter and dumped waste is not only ugly to look at but it is also a health hazard. Sadly many people still do not know or understand this. DSW cleans the streets and pavements but Durban's Parks and Recreation Departments are responsible for keeping parklands and other grassed areas, verges, beaches and council owned playing fields clean and tidy. Everyone should know that council departments have limited funds and cannot regularly clean up unnecessary mess. The help from concerned members of the public is very important in catching and educating litter bugs and dumpers.

What should I do if I see illegal dumping?

If you see anyone dumping refuse or litter you can r;eort them to your nearest DSW depot or to the DSW Hlp-Line. Please try and give full details as it is very difficult to catch people if we don't know why they are! If people are caught, they will be fined - keep you phone camera handy and take some pics!

Is there anything I can do to help keep our city clean?

You can contac The Keep Durban Beautiful Association on (031)3031667 for information or if you would like to offer help. If, as a resident, you would want to make a special effort in a particular area you can "Adopt a Spot", or "Adopt a Verge". If a motorist is spotted throwing letter from the car, take down his/her registration number (snap a pic if possible) with the date and time, place or write to KDBA. The policy will contact the motorist with a (first time) friendly warning, thousands of litter bins owned or approved by DSW are placed througout the city. If you think an area needs a bin, or more bins then tell DSW (not KDBA) and ask them to put out more bins.

Where is all the household refuse taken?

Household refuse is taken to one of our three general, major landfill sites in Metropolitan Durban, at Bisasar Road, Springfield - at La Mercy/Tongaat and at Mariannhill. There are plans in the near future to develop new large regional sites for the entire Metro. As these sites are general sites, they cannot accept hazardous or dangerous industrail or clinical waste. These categories of waste must be delivered to a special site with ap ermit in agreement with the site owners. You can call DSW for information. DSW sites are permitted by the epartment of Water affairs and Forestry and are bound to very strict environmental regulations. DSW maintains excellent standards on all their landfill sites which are managed to high scientific standards. There is a charge for most waste types but good cover mateiral will usually be accepted for free.

Who do I call?

For collection / sweeping: Help-Line Tel: 031-3024803 Fax: 031-2631122 Southern areas Tel: 031-4683272 Fax: 031-4685272 Phoenix Tel: 031-5022838 Fax: 031-5912229 Durban North Tel: 031-5633451 Fax: 031 5641586 Springfield Tel: 031-3024827 Fax: 031-2631122 Bearea North Tel: 031-4683272 Fax: 031-4685272 Beach/Point Tel: 031-3684666 Fax: 031-3371805 Bisasar Road Tel: 031-2631372 Fax: 031-2631310 Mariannhill Tel: 031-7008929 Fax: 031-7009034 Metro Information Centre: 0800 331 011 Email:

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